Introduction
Section I - The World of Emotional Intelligence
Chapter 1 - Emotions and Reasoning at Work
Chapter 2 – An Emotional Blueprint
Section II - Understand Your Emotional Skills
Chapter 3 - Read People - Identifying Emotions
Chapter 4 - Get In the Mood – Using Emotion
Chapter 5 - Predict the Emotional Future - Understanding Emotions
Chapter 6 - Do It With Feeling - Managing Emotions
Chapter 7 - Measuring Emotional Skills
Section III - Develop Your Emotional Skills
Chapter 8 - Read People Correctly - Improving Your Ability to Identify Emotions -
Chapter 9 - Get In the Right Mood - Improving Your Ability to Use Emotions
Chapter 10 - Predict the Emotional Future Accurately - Improving Your Ability to Understand Emotions
Chapter 11 - Do It With Feelings - Improving Your Ability to Manage Emotions
Section IV - Apply Your Emotional Skills
Chapter 12 - Managing You - Applying Your Emotional Intelligence
Chapter 13 - Managing Others - Applying Emotional Intelligence with Others
Chapter 14 – Building the Emotionally-Intelligent Manager
Appendices
Appendix 1 – Assessing Your Emotional Style
Appendix I1 – Emotional Blueprint
Appendix III – Further Reading and Updates |